|
Ticket Storefront Help
Frequently Asked Questions
1.
Storefront security
2.
Processing fees
3.
Will-call
vs ticket mailing
4.
E-mail marketing
5.
Contact us
What is an Internet storefront?
An Internet storefront, such as TicketsToBuy.com, is
designed to sell products and/or services to Internet buyers.
Is the TicketsToBuy.com storefront secure from
Internet hackers and credit card thieves?
Yes. Our storefront enters a secured and
encrypted portion of our server once you begin checkout or if you enter or
edit your account information. Godaddy Software issues our secure certificate
which authenticates that our server is officially secure against security
issues involving the passing or your credit card or personal information
across the Internet.
What is an Internet processing fee?
An Internet processing fee is charged to cover the
cost of processing your credit card during the transaction, the use of the
secure server for your personal protection during checkout, and
administrative expenses incurred by processing an order thru the storefront
system.
What is will-call?
Will-call pickup is a standard method of picking up
event tickets once purchased on a storefront. Will-call is usually
located at the event's ticket gate.
Do you offer will-call pickup?
We offer will-call pickup at all of the concert events
we represent.
Do you offer any other method of ticket delivery
such as mailing via U. S. Mail service?
Yes. For a nominal fee, we offer the option of
mailing your tickets. This option is available during the checkout
process. We can also offer USPS priority mail and UPS ground shipping
based on their respective fee schedules.
If we choose to have our tickets mailed, how long
can we expect before the tickets arrive?
In most circumstances, we can process your ticket
order, prepare the mailing documentation and mail out your order in 3-7
business
days. In some cases related to non-delivery or address problems once
the order is mailed, receipt of the tickets will be delayed. Sometimes
a re-sending of tickets is necessary.
Is our e-mail address sold to or used by any mass
marketing service on the Internet?
No. We always keep your personal and credit
card information private to our files only. Seitz Technologies and Ticketstobuy.com employees can access
this information. The only use we will have with your
e-mail address, besides contacting you, is to inform our customers of event
updates. Your e-mail address is never cc'd (carbon copied) in any e-mail sent.
Can we get local support if we have trouble buying
at your storefront?
Yes. Our parent company, Seitz Technologies, is
a Midlothian, Virginia based Internet services company. We're not like
many other Internet companies in the marketplace. Many avoid direct
contact with their customers and prefer e-mail contact only. We have
various ways for you to find us, and we welcome your comments and questions:
Our mailing address: P.O. Box 2625, Midlothian,
Va. 23113
Fax number: 804-379-2473 ~ Telephone number:
804-379-2333
Ticket charge by phone is available if you wish to call in your
order instead of buying online: 804-794-6700
E-mail:
[email protected]
|
